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Refund and Exchange Policy




Refund and Exchange Policy:

IQMK Global guarantees 100% satisfaction on all its products and services. Although it is very rare, if a customer or iPartner is not completely satisfied with their purchase for any reason, IQMK Global will stand behind the quality of its products and offer a full refund or exchange, upon receipt of the unused portion of the product within 28 days of the original purchase date. This offer is void if product is more than 50% used.

The original shipping & handling charges are non-refundable. Customer or iPartner is responsible to cover any shipping costs incurred to return the item(s) to IQMK Global’s facility. The company asks that a short note be included to explain why product was not satisfactory. It is mandatory to include the purchase order number as this is equivalent to your sales receipt.

All returns must be authorized by IQMK Global in writing prior to returning the item(s) for a refund or exchange. Customer Service will assign a "Return Merchandize Authorization Number" or "RMA" number which is to be displayed on the outside shipping carton. Shipments without an RMA number will be refused. Refunds may be settled using the same payment method used to pay for the original purchase.



Damaged, Defective, or Undelivered Product:

Customers and iPartners are responsible to contact Customer Service within ten (10) days from the purchase date to report receipt of damaged or defective product. A call ticket will be issued and IQMK Global will initiate resolution. Please do not discard any product and/or packaging until authorized by Customer Service in writing. Quality control personnel will inspect the damaged or defective product upon receipt.

If a shipment does not arrive at the address specified for the order or it is not complete, customer or iPartner is responsible to contact Customer Service within ten (10) days from the purchase date to advise which order(s) and/or product(s) were not received and replacement will be processed immediately.

Customer Service Hours: Monday to Friday, 9am to 5pm Pacific Standard Time

iPartner Support:

USA Headquarters: IQMK Global
416 Fleetwood Pl.
Glendora CA 91740
United States
Email: support@iqmkglobal.com
Phone: 6266508612

Philippine Office: IQMK International Inc.
5th Floor Caswynn Building
134 Timog Ave., Quezon City
Philippines
Email: support@iqmkglobal.com
Phone: +63 9171896878

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